Effective Date: April 10, 2025
At Hearts and Minds, we are committed to maintaining the privacy and confidentiality of the personal and sensitive information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. By accessing our website or engaging with our services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information through our website and services:
- Personal Identifiable Information (PII): Your name, contact information (such as phone number and email address), and date of birth.
- Health Information: Information related to your mental health history, treatment plans, and session notes—collected only when you engage our clinical services.
- Mobile Information: If you opt in to receive SMS/text messages, we collect your mobile number and may also collect your name and email address.
How We Use Your Information
We use the information collected for purposes such as:
- Providing mental health therapy and counseling services
- Communicating with you regarding appointments and treatment
- Sending SMS/text reminders and account-related notifications
- Processing billing and insurance claims (if applicable)
- Complying with legal and ethical obligations
- Improving our website and services using anonymized data
Messaging Terms & Conditions
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Hearts and Minds. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at [email protected]. You can optout at any time by replying STOP.
Mobile SMS Messaging Privacy Policy
Information collected: We may collect information, such as name, phone number, and email address.
Use of information collected: We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.
Sharing of information collected: We may share information we collect with payment processors, legal authorities, partners so that these service providers can perform their normal duties. We do not share, sell, rent, or trade any information provided with third parties for promotional purposes.
As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.
You understand that the messaging frequency may vary. Messaging & data rates may apply.
Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.
Confidentiality and Security
- We comply with HIPAA and applicable privacy laws to protect your health information.
- Your data is stored securely using encryption, access controls, and other industry-standard safeguards.
- Information is only shared with authorized parties, either with your consent or when required by law.
Sharing of Information
We never sell or rent your personal information. We may share it:
- With your consent
- To comply with the law
- To protect your health or the safety of others.
Your Rights
You have the right to:
- Request access to your personal or health information.
- Request corrections to inaccurate or outdated information
- Choose your preferred method of communication
- Withdraw your consent to certain data uses (unless disclosure is legally required).
Data Retention
We retain information only as long as necessary to fulfill the purposes outlined here or as required by law. To request removal of your information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date. Continued use of the website after changes constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy, messaging practices, or how your information is handled, please contact us at:
Hearts and Minds, PLLC
[email protected]